01. The formulation is purple. Does it have artificial color?
No. The purple of ACTIVE ESSENCE is the natural color of azulene, which is extracted from chamomile. Therefore, it is safe to use.
02. The color seems to be fading. Will there be problems with performance?
Naturally fading color does not affect the efficacy of ACTIVE ESSENCE. Therefore, it is safe to use.
03. Can I use it on sensitive/problematic skin?
Yes. It is safe to use. The product is made through product stability and microbial tests, including skin low-irritation testing, so that all skin types can use it safely. ACTIVE ESSENCE, however, contains various active ingredients, so if you have severe acne or hyper sensitive skin, we recommend that you conduct a patch test before using the product.
1. If any red spot, swelling, itchiness, or skin irritation develops after using the product or if direct sunlight causes irritation, stop using and consult a doctor. 2. Do not apply on areas with scars, eczema, or dermatitis. 3. Caution for storage and treatment. 1) Be sure to close the cap after use. 2)Keep out of children’s reach. 3)Avoid storing in areas exposed to direct sunlight.
We accept the following forms of payment:
- Credit Card
- American Express
Shipping Method : Parcel Service
Shipping Area : A Region.
Shipping Cost : ~ .00
Shipping Time : 7 - 15 days
Returns & Exchanges
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
Industrial Bank of Korea41408856504017 Account holder bonajour Corp.
Return address 36, Hwanggeum-ro 257beon-gil, Yangchon-eup, Gimpo-si, Gyeonggi-do, Republic of Korea
Corporate Name : BonajourCEO : Kim DahaeBusiness Registration No : 752-88-00415E-commerce Permit : 2016-Incheon-Yeonsu-0470 Phone : +82-1661-0346Address : #1120~#1123, 205-27, Gasan digital 1-ro, Geumcheon-gu, Seoul, Republic of KoreaPersonal Information Manager : Kim Taehong For proposals and partnership inquiries, please contact us at +82-70-5133-8157 or send us an email. E-mail (Marketing Inquiries) : firstname.lastname@example.orgExport Inquires : email@example.com COPYRIGHT ⓒ Bonajour. ALL RIGHTS RESERVED.